top of page

Shipping and Delivery

What You Need to Know


Delivery times are provided as a GUIDE ONLY and not to be seen as exact. This can sometimes vary due to supplier issues / volume of orders or any extenuating circumstances within our small business. We will always strive to let you know with as much notice as possible if there is to be a delay. During quieter times, it’s possible that we can deliver in much shorter timescales, we will therefore be in touch if this is the case also.

Our smaller items will usually be delivered via Parcelforce and usually require a signature on delivery (due to the current Covid regulations, this is not always the case), however this can change in time if we change courier or can deliver ourselves if local etc. This generally takes 2-3 days from collection from us although can sometimes take longer if over the weekend / bank holidays or delays occur within the courier network, we cannot be held responsible for any delay due to this and will do all we can in the event of delayed items to contact and chase the whereabouts and/or time estimated for delivery.

Large items will be delivered on a pallet using a pallet network who use a variety of hauliers nationally. Delivery in this way is generally Mon-Fri only covered by the free delivery option. (If a Saturday delivery is required, this can be arranged for an additional £65 flat rate. Please contact us to arrange if this is the case. )Items on a pallet will be delivered in bubble and/or shrink wrap and via   a lorry/ truck. Please let us know if there are any access issues to your property for this reason or the property is not on level ground i.e. steep hill etc.

Delivery in this way will be “kerbside” only meaning that the courier is only required to deliver the pallet to the front of your property. Due to items being very large and fully assembled (unless otherwise stated or arranged) ,they are also very bulky and heavy meaning that you must ensure there are people (most likely 2 strong people or more depending on person/s) with able strength available to assist with moving the item to where you require it. (Some drivers are more helpful that others however, they are only required to do this minimum described therefore we always like to ensure that this advice is offered in preparation) .

Delivery is usually within 24 hours of collection from us with this method as we use a “premium” service, however again, due to any delays in the network we cannot be held accountable for any delays or hold ups that occur during the delivery process due to the courier. Now and again they can experience delays for various reasons and where possible, the item will be delivered the following working day. We do not get given a time slot for delivery however we will provide tracking details for you whenever possible which you can use to track the item live in transit. They usually update their system with a 2 hour ETA window on the day of delivery. You can also use these to refer to should you need to contact the courier in the case of any changes / delays or queries etc. related to shipping once the item has been dispatched.

Please ensure that you provide a contact telephone number with your order which we can pass on to the courier to contact you if required regarding delivery.

We ask that you check over your order on delivery and unwrap the item before the driver leaves wherever possible to note any obvious issues such as damages or missing items on the delivery note to allow a claim to be made for this. Claims can only be made if noted on the courier delivery note for this reason.

Shipping / Delivery Info: Shipping Policy
bottom of page